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Client Service Specialist - Southern Cone
Description:
Advantage Group International is seeking an ambitious and resilient Client Service Specialist, to join us in our journey of helping businesses be better together. Who We’re Seeking to Join our Team in the Southern Cone: The Southern Cone Market is on a mission to accelerate the engagement between CPG suppliers and retailers, by strengthening their engagement with their business partners, improving the delivery of critical insights to its clients, but also by expanding to accelerate growth in new sectors, new industries, and new retail. We are looking for a Client Service Specialist with an entrepreneurial spirit, and a growth mindset, who engages with our clients (retailers and suppliers), and who is excited about: Building thriving relationships within the CPG industry (Retailers and Suppliers) Growing New Businesses in CPG and Retail and expanding into adjacent Channels (Wholesalers, E-Commerce, Convenience, Distributors…) Collaborating with the most important leader CPG companies in the region Acting as a business advisor, turning data into actionable insights to grow our Advisory services. Reporting to our Southern Cone Market Manager, the successful candidate ideally has a University degree in Business Administration, Engineering or equivalent, holds 2+ years of experience in consulting, key account sales and/or customer marketing/development roles at a market research firm, large CPG supplier, and/or has held any positions at a grocery and/or online retailer. English fluency is mandatory (please provide your CV in English). The ideal candidate will have strong experience and connectivity with CPG retailers and suppliers and a successful experience in another industry or B2B channel. What Success Looks Like in this Role: Provide organizational, sales and client service approach for the Advantage business in the Southern Cone markets. Specific responsibilities include: Build strong business relationships with our CPG and Retail clients and ensure that they are gaining value and insights from the Advantage program Detect and deliver insightful and impactful presentations and workshops Prepare special reports according to client needs Perform specific interviews to manufacturers and retailers to gather key insights Obtain and manage account contact lists (ACL) from current and prospected clients (manufacturers and retailers) Identify and pursue new business opportunities (prospection) Assist in developing annual business plans and provide Advantage Global with regular reports and updates Support business growth by maximising client retention and increasing market penetration Provide support to the Southern Cone operations and field coordination team Work with the whole Southern Cone team to ensure the client service responsibilities of program management are conducted in a timely and well managed fashion Review of KPI’s to ensure deliverables to clients are within the expected quality levels Work with the Finance teams to ensure alignment to business strategy and processes Where You’ll be Located: This role is home-office based, working remotely. It is very important to have a dedicated and noise-free working area, to ensure focus and avoid distractions during daily activities. Access to high-speed internet is necessary. The candidate could be based in Argentina, Chile, Peru, Uruguay or any other Southern Cone country. Travel will be determined based on company needs, as many client presentations and internal meetings may be conducted virtually. Occasional travel may include: To client and retailer offices for presentations and meetings To Regional connect meetings Relevant conferences or industry events The Capabilities and Skills that Matter: Experience and understanding in the CPG and Retail industry Analytical skills: interpreting data into contextually relevant, impactful insights for clients Strong capability in relationship building Strong and demonstrated Business development orientation and growth mindset Client-service minded attitude Practical understanding of market research principles / concepts, attention to details Ability to manage complex research and large sets of data Strong proficiency with Microsoft Office suite, particularly MS Excel and PowerPoint Excellent written and oral communication skills, impactful and creative presentation skills Ability to work independently and an entrepreneurial mindset A positive attitude, zest for learning and always seeking innovations and efficiencies Proven ability to communicate in English (verbal and reading) and local language The Competencies We Value: Advantage has identified the following set of competencies that successful client service leaders demonstrate and develop in the role over time: Outstanding Industry Connectivity Building thriving relationships within the industry, particularly CPG companies and retail groups. Becoming a trusted advisor within the CPG community and creating mutually beneficial relationships with individuals outside of our own organization that allows access to resources and expertise. Client Leadership Acting as an advocate for our clients, understanding their needs, and recommending the right solutions. Conducting the necessary activities to drive long-term, sustainable, profitable growth for both Advantage and our clients, while achieving high levels of client engagement. Prospecting for Growth The ability to use prospecting principles, processes, and tools to identify and engage potential clients in the market while continually prospecting within existing clients to capitalize on additional business opportunities. Effective Communication Understanding and applying effective communication concepts, tools, and techniques. The ability to effectively transmit, receive, and interpret ideas, information, and needs through the application of appropriate communication behaviors. Insightful Presentations The ability to present innovative, actionable insights using relevant market data and trends. Proficient at using storytelling tools and techniques to engage clients and deliver new information. Entrepreneurial Drive The ability to take different actions to overcome obstacles that get in the way of reaching goals. Being driven, ambitious, and motivated to grow the business and exceed targets consistently and successfully. Strategic Agility The ability to anticipate future opportunities and trends accurately. Being future oriented and able to create competitive and breakthrough strategies and plans. Superior Commanding Skills The ability to eliminate road blocks to zero in on what’s important. What Matters to Us: Over thirty five years ago, in Toronto, Canada, Founder Ron Pirie championed the belief that businesses work better together when they commit to actively listening and responding to each other’s feedback. Strong and measurable relationships lie at the heart of improved business performance. However, how do you measure this? This is where Advantage comes in. We help you asses the health of your business relationships and provide, amongst other things, a competitive benchmark to evaluate your performance. Stronger collaboration leads to better business results in any market and any industry, our relationship benchmarking capabilities have become the gold standard for measuring business-to-business engagement in over 45+ countries. What Advantage has to offer: Advantage offers an excellent work-life balance, including the following: Stable company with an established client-base Flex culture Intelligent and passionate team members Unique business problem, a new challenge around every corner Competitive salary package Generous leave policy and holiday office closure Disclaimer: Recruitment Fraud Please be alert to possible recruitment fraud. Advantage Group International's Human Resources Team and hiring managers communicate only via our company email addresses with the domain @advantagegroup.com or via the tracking system with the domain @applytojob.com. Consider any variations to these domains or any other domains to be fraudulent. Email correspondence will precede a phone interview. We do not request an interview on any instant messaging applications. We will never ask for payment of money or require any exchange of benefits or personal documents, bank account details, tax forms or credit card information or require the purchase of any equipment or items of any nature at any stage of the recruitment or interview process. We recommend that you do not respond to unsolicited offers of employment from our company. If you doubt the authenticity of a job posting, job offer or the recruitment process, please email XXXX@advantagegroup.com . If you believe you are a victim of recruitment fraud, you may wish to consider contacting your local police or local authorities. We are not responsible or liable for any claims, losses, damages or expenses resulting from recruitment fraud. Powered by JazzHR
Company:
Advantage Group
Posted:
May 3 on The Resumator
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